Case Study: SAP - Business Process Mapping

Background

As the world's leading provider of business software, SAP delivers products and services that help accelerate business innovation. Today, customers in more than 120 countries run SAP applications – from distinct solutions addressing the needs of small businesses and midsize companies to suite offerings for global organizations.

The challenge

Working for SAP UK in both the UK and German head office on a large bespoke system development, Jason was part of an IDEX team which was responsible for the full end to end process mapping of all electricity and gas de-regulated business processes in the UK utilities industry.

The solution

Jason’s role involved capturing detailed business requirements across both gas and electricity by holding a number of workshops and meeting with business users and key stakeholders. Jason then transformed the requirements into detailed system requirements specification. The solution is a best of breed implementation of SAP ISU and CRM 7.0 web client.